Payment policy
To confirm the reservation we ask for a 100% deposit through bank money transfer or a valid credit card. Payment must be made at least 7 days before the date of arrival. In case of not providing the prepayment, the booking will be cancelled.
If there are less than 7 days before the arrival date, deposit policies would be discussed.

Payment methods:

1. By cash
You can pay the down payment in cash in the Aparthotel.

2. By card
You can pay by card directly in the hotel. For online payment please use the online booking system on our website.

Booking process:

1. Make a reservation request on our website (or by phone call).

2. We will check the availability.

3. After your reservation is confirmed, administration send a letter containing a link to the bank payment page to your current e-mail address.

4. The following fields you fill out:
- Card type
- Card number
- Expiration date
- Security code
- Type in your password to confirm the payment.

After that an information about the transaction is sent to the bank.

5. If the payment is approved by the bank, the Aparthotel and the guest will receive a confirmation. If the bank declined the payment transaction, this information will also be given to us and you. Processing of a payment operation is carried out automatically no later than the next business day after the day the operation was performed.

The operations are carried out in partnership with PAO "SBERBANK ROSSII" using 3DSecure protection technologies.
We accept credit cards:
МИР
VISA
International
Mastercard
Worldwide
In case of problems with payment on the bank payment page, please contact PAO "SBERBANK ROSSII" by phone: 8 (800) 555-55-50.

Security of payments

This site supports a 256-bit encryption. The entered information will not be provided to third parties except as required by the legislation of the Russian Federation.
Payments are carried out in strict accordance with the requirements of Visa Int. and MasterCard Europe Sprl.
If you have questions about this confidentiality of the information you provide, you can contact PAO "SBERBANK ROSSII" by phone: 8 (800) 555-55-50.

3. Bank Account Payment

If you pay as a legal entity, we need your banking details. We book the room for two days to form the invoice and receive a payment document from you confirming the payment.
If for some reason you are unable to make a prepayment, please contact us by phone.

Cancellation policy

In order to cancel your booking free of charge please do it 7 prior to the date of arrival. If the booking is cancelled less than 7 day before the arrival date, you will be charged an amount equal to the rate for 1 night.